Terms, privacy and security

Terms and agreements

• Terms of business The terms that apply to using Rieck’s portal and collection services.
• Data processing agreement The GDPR article 28 agreement that applies to the portal.
• Service levels Availability, response times and compensation.

Privacy and personal data

• Privacy policy What we process about customers and visitors — and on what grounds.
• Privacy policy (debt collection) The one your debtors meet: their data and their rights.
• Privacy policy (register data) If you own real property, you are in our copy of the public registers — even if you are neither customer nor debtor.
• Privacy policy (job applicants) How we process information about you when you apply for a position.
• Privacy policy (Authenticator) The one-time code app. It sends nothing — this says what that means.
• Cookie policy The five technologies the site uses — and what you can say no to.
• Request your data Access, rectification or erasure: how you ask, and how we answer.

Data processing and suppliers

• Sub-processors The suppliers that process information on our behalf.
• Disclosure terms (register data) The terms for the register information you see in a case — and what it may not be used for.

Security and operations

• Security Access, encryption, operations, incident response and suppliers.
• Report a vulnerability Responsible disclosure — what we promise, and what we ask of you.
• Accessibility Where we stand against WCAG 2.1 AA — and what falls short.
• Authorised debt-collection firm Approved by the Danish National Police — the rules for credit-service firms.
• Operational status Current status of the portal and website.