100 overdue invoices
76 %Paid after a reminder17 %Instalment plan or dialogue7 %On to collection
Professional services
You can chase a client you want to keep
The client is also next year’s revenue, which is why fees sit unpaid for too long. Rieck follows up in your name and stops the second the client replies.
- 30 days free
- No card required
- 1 day’s notice
Very few cases ever go further than a reminder
The follow-up has to sound like you, right down to the tone of the letter
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The reminder is your message.
Letterhead, sender and tone are yours. The client does not meet a stranger’s name in the inbox, and nobody has to apologise for a system they did not choose.
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A reply stops the automation.
If the client writes back — even just to ask — the cadence pauses immediately. The case waits for a person, not for the next scheduled dispatch.
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The engagement carries the fee.
The engagement letter is signed and sits under the invoice. If the amount ever has to be collected, it rests on an agreement and not on an assumption.
The outcomes
Most fees are paid after a single reminder
Only a small share of overdue invoices ever go on to collection. That is why the tone of the first letter matters more than everything that comes after it.
The four places a fee is decided
What does it take to get the fee paid?
- The engagement
The engagement letter is what the fee rests on
Scope, fee structure and payment terms are signed digitally before the work starts. It is the same documentation that later decides whether a discussion about a fee becomes a negotiation or a case.
Fee noteInvoiced monthly in arrearsTime recordingItemised per matterDisbursementsRe-invoiced with receiptsPayment termsNet 14 daysEngagement letter, signed 4 FebMitID · timestamped and immutable- Engagement letter signed with MitID
- Fee structure and terms in the same document
- Sits under every single invoice on the matter
- The fee note
Itemised enough to be paid
The fee note is created with hours, disbursements and matter number in place. An invoice the client can follow gets paid; an invoice showing one lump sum gets a phone call — and then it sits still for a fortnight.
Lindberg & PartnereCompany no. 28471905FEE NOTE2026-0884 Invoiced toVestergaard Holding ApSMatter #J-2026-114Description Hours Amount Advisory, business transfer 18.5 46,250.00 Due diligence, review of agreements 9.0 22,500.00 Registration fee (disbursement) — 1,850.00 Subtotal70,600.00VAT 25%17,187.50TotalDKK 87,787.50- Hours and disbursements itemised per matter
- Payment built into the document
- The same note on screen and in print
- The reminder
Sent on your letterhead, in your tone
The first message is not a chaser — it is a reminder, sent from you, before the chaser sequence begins. Most fees are paid right here, and a client who has forgotten an invoice should not be treated like one who will not pay.
Lindberg & Partnere18 May 2026 Vestergaard Holding ApSAttn. Karen VestergaardA friendly reminder about fee note 2026-0884
We can see that the note below has not yet been registered as paid. If you have any questions about the itemisation, you are very welcome to contact your adviser directly.
Fee note 2026-088487,787.50Fell due14 May 2026Amount owedDKK 87,787.50- Your sender, logo and wording
- On the due date, before the statutory chasers
- Escalates only when you have approved it
- The dialogue
If the client writes, the machine stops
An objection is something a person writes — and it must never be met by the next scheduled chaser. The cadence pauses the second the reply lands, and the case waits for you, not for a date.
Matter #J-2026-114Fee note 2026-0884 · DKK 87,787.50 Karen Vestergaard · 19 May, 08:41We still need to clarify the 9 hours on due diligence — could we take it at a meeting before payment?Lindberg & Partnere · 19 May, 09:10Of course. I will send two suggested times today, and the note will wait until then.Follow-up is pausedStopped automatically 19 May, 08:41 — resumes only manually- The automation pauses on any reply
- The reply sits in the case, not in an inbox
- You decide when it starts again
Start where it hurts
The reminder is the place to start
Each part can be taken on its own. Most advisory firms start at the reminder — the one nobody wants to send — and add the engagement letter and collection afterwards.
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Reminder service
Reminders and chasers on your own letterhead, on a cadence you have approved yourself. -
Contracts & signing
Engagement letters are signed digitally with MitID before the work starts. -
Receivables management
Every outstanding fee on one surface — with age, matter number and next step on each. -
Debt-collection service
The few cases that must go further are taken over by a case handler — with the full documentation.
Customer cases
One case all the way — including when it goes to court.
With more than 500 locations, getting paid takes a process that runs the same way every time. When an invoice goes unpaid, it continues as the same case at Rieck — with the full history, and without anyone exporting a file.
Oscar Car Rental International car rental platform
Every case carries its own status in the portal, from the first reminder until it is closed — and it keeps the same case number all the way.
LokalBolig Estate agency chain