The terms governing the relationship between you and Rieck. What a subscription costs, when we charge a success fee, what we may do on your behalf, when the money reaches you, and how you get out again.
§ 1
Definitions
- Rieck
- The company Rieck Inkasso ApS, CVR no. 41645369, Østergade 4, st., 8370 Hadsten. Rieck is an authorised debt collection agency, approved by the police.
- The Client
- The organisation that uses Rieck’s portal or debt collection services.
- The Debtor
- The Client’s customer — the party against whom the claim is directed. Referred to in the governing Danish text as both "debitor" and "skyldner".
- The Portal
- The system Rieck has developed and makes available to the Client.
- Account
- The account the Client has created in the Portal.
- Invoices
- The sales invoices the Client issues with itself as the legal sender. Credit notes, pro forma invoices and internal entries do not count.
- Rieck’s services
- The collective term for the Portal’s features and for the services Rieck delivers as a debt collection agency.
- The Claim
- The receivable Rieck collects from the Debtor on the Client’s behalf.
- Case
- A claim that has been passed to debt collection.
- Fee
- The total remuneration Rieck is entitled to charge the Client in connection with the Client’s cases.
- Success fee
- The percentage of the principal payable to Rieck as its fee if the Debtor pays the claim.
- Out-of-court collection
- The initial collection process, which does not involve the bailiff’s court.
- Court-based collection
- Recovery through the court system — payment order, the bailiff’s court and, above DKK 100,000, ordinary civil proceedings. Conducted by lawyers from Rieck Advokater.
- Collection monitoring
- Rieck’s solution for the ongoing monitoring of claims once the out-of-court or court-based process has ended.
§ 2
Scope, application and entry into force
These terms are accepted and acceded to when the Client creates an account or otherwise uses Rieck’s portal or services. The terms apply between Rieck and the Client.
Rieck is a software and debt collection company. As an authorised debt collection agency, Rieck is supervised by Rigspolitiet (the Danish National Police), and the court cases are conducted by lawyers from Rieck Advokater.
The Client obtains a non-exclusive right to use the Portal and Rieck’s services. The Client may at any time change, in the Portal, which of the services it wishes to use. Where new services are added, the prices and terms in force at the time apply.
§ 3
Subscription tiers and prices
The price consists of a monthly subscription for access to the Portal’s modules (does not apply to No Cure No Pay), any transaction and dispatch costs, cf. § 4, plus the success fee and other costs on collection cases, cf. §§ 6-8 and 10.
All tiers include an unlimited number of invoices and collection cases. The tier is chosen on the basis of the desired service level and the size of the payment fee and success fee. Rieck offers the following tiers:
- No Cure No Pay
- No fixed subscription. The Client pays only the success fee and other costs under these terms plus a payment fee, cf. § 4. Unlimited number of invoices and collection cases.
- Standard
- A fixed monthly subscription with invoicing service, automatic reminders and a reduced payment fee and success fee. Unlimited number of invoices and collection cases.
- Pro
- Everything from Standard plus extended features — including fully automated receivables management, reminders based on the customer balance, payment via the Client’s own FI code and 0% success fee on out-of-court collection.
- Advanced
- Everything from Pro plus a bespoke set-up, integration with Business Central and other ERP, API and data exports, a permanent legal team, a dedicated contact with an SLA, a consolidated set-up across CVR numbers as well as SSO and role management.
The prices, payment fees and included features in force at any time are set out in the price overview at rieckflow.com/priser. All amounts are excluding VAT. The price is stated per month on annual billing; if monthly billing is chosen, 20% is added.
On creating an account, the Client is placed on No Cure No Pay by default. The Client can upgrade at any time in the Portal or by contacting us. There is no set-up fee, and creating a collection case costs DKK 0, whatever the tier.
§ 4
Transaction prices
Whatever the subscription, a payment fee is charged per completed payment. The fee includes the card cost (Visa and Mastercard issued in Europe) and depends on the tier:
- No Cure No Pay
- 3% + DKK 1.80 per completed payment.
- Standard
- 2.5% + DKK 1.80 per completed payment.
- Pro
- 1.95% + DKK 1.80 per completed payment.
- Advanced
- 1.65% + DKK 1.80 per completed payment.
A physical letter is charged at DKK 25 each and applies both to the invoicing and reminder process and to letters in the collection process.
For cards issued outside Europe, American Express and payments made from abroad or in a foreign currency, Rieck may charge the additional costs, exchange losses and conversion fees Rieck may incur.
§ 5
Fees and interest charged to the Debtor
All reminder fees and interest charged to the Debtor accrue to Rieck upon payment. This applies both in the reminder process and in the collection process, and regardless of whether the fee was charged by the Client before the case was handed over or by Rieck along the way.
Rieck may charge fees and interest to the Debtor in the event of non-payment. If the fee is not paid, it is not charged to the Client.
Other collection costs awarded likewise accrue to Rieck upon payment — both in the out-of-court and in the court-based process. It is therefore the Debtor, not the Client, who pays for the recovery.
§ 6
Out-of-court collection
If Rieck recovers the claim from the Debtor, a success fee is charged on the principal. The rate depends on the Client’s tier:
- No Cure No Pay
- 20% of the principal + VAT.
- Standard
- 10% of the principal + VAT.
- Pro and Advanced
- 0%. The Client keeps the entire principal.
The Client may always withdraw a case free of charge until the case has been resolved by payment in the out-of-court process.
If the case is resolved by payment — to Rieck or directly to the Client — Rieck is entitled to its full fee. This applies whether the claim has been paid in full or in part.
Rieck may, without the Client’s prior approval, enter into instalment plans under which the Debtor repays the whole claim over a maximum of 60 months. Writing down the principal requires the Client’s approval, subject however to § 8 on monitoring.
§ 7
Court-based collection
If the Debtor does not pay during the out-of-court process, the case can be taken further through the court system. Rieck issues the payment order, obtains an enforceable basis and appears before the bailiff’s court on the Client’s behalf. The cases are conducted by lawyers from Rieck Advokater — the same people who have known the claim from the outset.
There is no monetary limit. The simplified debt collection procedure can only be used for claims below DKK 100,000; where the claim is larger, the case is instead conducted as ordinary civil proceedings.
The following is charged before the court procedure is commenced:
- Handling of the enforcement case
- DKK 750 + VAT per case. Fee payable to Rieck.
- Court fee
- DKK 750 per case. Payable to the bailiff’s court and collected by Rieck.
When court-based collection is commenced, the success fee in § 6 changes to:
- No Cure No Pay
- 20% of the principal + VAT.
- Standard
- 17% of the principal + VAT.
- Pro and Advanced
- 10% of the principal + VAT.
Other court disbursements are invoiced as they arise. Costs awarded, including appearance fees, accrue to Rieck upon payment by the Debtor.
If the Debtor does not appear before the bailiff’s court, Rieck will, where possible, have the Debtor brought before the court with the assistance of the police. Rieck is obliged to accept any instalment plan entered into during a hearing before the bailiff’s court, whatever the duration of the plan.
Where the Client wishes to petition for attachment in which the Client holds first priority, with a view to a compulsory auction, all costs associated with this are borne by the Client.
The Client may withdraw a court case at any time. Fees and court fees already paid are not credited, and if the payment order has been sent, the success fee is still charged.
§ 8
Collection monitoring
If the Debtor cannot pay now, we do not close the case. It passes to monitoring, where we follow the Debtor’s ability to pay and resume recovery once the money is there.
If the claim is recovered during monitoring, a success fee of 20% of the principal + VAT is charged — whatever the tier. This success fee replaces the rates in §§ 6 and 7.
If the Client withdraws a case that has been transferred to monitoring, Rieck charges its success fee together with a fee for the work carried out up to the withdrawal.
Once the case has passed to monitoring, Rieck decides how the process is to be conducted — including legal steps, calls, instalment plans, composition settlements and, ultimately, whether the case should be closed.
Rieck interrupts the limitation period where this serves a purpose. If a monitoring case is brought before the bailiff’s court, Rieck covers the cost.
During monitoring, Rieck may offer the Debtor a composition settlement writing down the principal where this is assessed to be the best way of closing the case. This may be done without the Client’s approval within the following limits:
- The debt may be reduced by up to 33% of the original amount during the first 730 days from the due date.
- The debt may be reduced by up to 50% of the original amount from day 731 from the due date.
- Reductions of more than 50% of the principal require the Client’s written approval of the settlement offer.
§ 9
Transition between collection stages
Unless otherwise agreed, all cases start in an out-of-court process. It lasts approximately 4 months.
When the out-of-court process ends, the Client is notified by email and in the Portal and has three options:
- Close the case. Where no payment has been obtained, the case can be closed free of charge. Where payment has been obtained, Rieck charges its full fee, cf. § 6.
- Start court-based collection, cf. § 7.
- Transfer the case to collection monitoring, cf. § 8.
The Client has 30 days to choose. If the choice is not made within the deadline, the case is automatically transferred to monitoring, and the terms in § 8 apply. The same happens if the Client chooses court-based collection without paying the invoice for commencing the case — the case is then transferred to monitoring 30 days after the invoice falls due.
The court-based process is deemed concluded after the hearing before the bailiff’s court, upon a declaration of insolvency or upon dismissal of the case. If the claim is not settled in full, the case passes to monitoring — including where the Debtor has entered into an instalment plan before the bailiff’s court.
Rieck may extend the out-of-court process where this is appropriate, rather than automatically changing the stage of the case.
§ 10
Claims against debtors abroad
Where the Debtor is located abroad, Rieck recovers the claim through a network of local partners in the Debtor’s own country.
The terms and the fee for an international case are agreed specifically with the Client before the case is sent — they depend on the country, the size of the claim and the local partner’s rates. A complete address for the Debtor must be available when the case is created.
Rieck does not itself conduct court proceedings abroad.
§ 11
Payment terms
The subscription is charged monthly in advance with 8 days to pay. Transaction costs are charged monthly in arrears with 8 days to pay.
VAT is added to all prices — including success fees and fees charged as part of the debt collection services. The VAT on Rieck’s fee is deducted automatically from the payouts Rieck makes to the Client.
Where the Client is exempt from VAT and has stated this in the Portal before the cases are created, Rieck does not charge VAT on reminder fees, interest and the success fee. This cannot be corrected retrospectively and applies only to new cases.
Rieck may set off amounts owed to it against client funds not yet settled. Invoices and reminders sent by Rieck to the email address stated by the Client are deemed delivered upon dispatch.
Payments received — by Rieck or directly by the Client — are allocated in the following order:
- 1. Payment costs
- 2. Interest
- 3. Collection costs
- 4. Reminder fees
- 5. Court costs
- 6. Success fee
- 7. Principal
Rieck therefore deducts its own costs and its fee before the recovered funds are paid out to the Client.
§ 12
Handling of the Client’s funds
By creating an account, the Client authorises Rieck to receive payment of the claims Rieck collects on the Client’s behalf. Rieck is thereby established as the proper payee, cf. § 7(11) of Betalingsloven (the Danish Payments Act), and the Debtor can pay Rieck with discharging effect.
All recovered funds are deposited in a separate client account with Djursland Bank, segregated from the company’s other operations, and are administered in accordance with the applicable rules for authorised debt collection agencies.
Rieck pays out recovered funds to the Client the day after the payment has been received and identified. Where a payment cannot be attributed to a case, it is not paid out until it has been established which case it belongs to.
The Client is obliged to keep its account details up to date in the Portal. Rieck cannot be held liable for losses resulting from incorrectly stated account details.
§ 13
Rieck’s liability
Rieck is not liable for losses caused by government measures, war, strike, lockout, blockade, fire or the like — or by other circumstances outside Rieck’s control that prevent, delay or impede performance of the agreement.
Losses arising for other reasons are compensated only if the Client proves that the damage is due to gross negligence on Rieck’s part. A claim for damages can never exceed the revenue Rieck has actually invoiced the Client — that is, excluding revenue from reminder fees and collection costs.
Rieck strives for the highest possible operational stability but cannot be held liable for outages and disruptions caused by circumstances outside Rieck’s control. In the event of an outage, we work to restore normal operation as quickly as possible.
Rieck informs the Client of the complaints and objections we receive from the Debtor.
Rieck is an authorised debt collection agency, approved by Rigspolitiet (the Danish National Police), and has, in accordance with the applicable rules, taken out professional indemnity insurance and provided a guarantee with Codan Forsikring A/S, Gammel Kongevej 60, 1790 København V. The guarantee and the insurance cover all debt collection activity, wherever it is carried out.
§ 14
The Client’s responsibilities
The Client must comply with Danish law and warrants that the claims meet every statutory requirement at all times — including information on reminder fees, default interest, payment terms, CVR no., VAT and duties, specification of the service, the delivery date and the Debtor’s legal capacity.
On creating a case, the Client warrants that the Debtor has raised no counterclaim, that there is no dispute between the Client and the Debtor, and that the Client is not aware of any circumstances that could give rise to one. Where the Debtor’s claim is discharged in whole or in part by set-off, the claim is deemed recovered in full.
If the Debtor raises an objection, the Client must inform Rieck immediately. The Client has 28 days to answer the objection and submit documentation if the claim is to be maintained. If this is not done, Rieck closes the case.
The Client warrants that it will not create time-barred claims in the Portal and must keep its contact details, bank details and other information up to date.
Where the Debtor pays the Client directly, in whole or in part, the Client must inform Rieck immediately, whereupon Rieck invoices its fee.
The Client must meet the KYC, anti-money laundering and GDPR requirements set by Rieck no later than 10 days after they have been notified, and must sign the data processing agreement the Client receives when the account is created.
Use of the Portal is conditional on the Client holding a Danish bank account that can be used for payouts and settlements. If the Client does not have — or loses — a Danish business account, Rieck’s services cannot be used, and Rieck may suspend access or bring the relationship to an end without notice.
§ 15
Termination and changes to the terms
There is no lock-in. The Client may terminate or downgrade its subscription on one day’s notice. Termination takes place in the Portal or in writing to us.
Rieck may change prices and terms. Changes are notified with effect from the end of the current calendar month. If the Client has not terminated the relationship or objected before the notice period expires, the new terms apply. Rieck may adjust the terms without notice where this is done in order to meet requirements from the authorities.
Cases already commenced are resolved on the prices and terms that applied when the case was created.
If the Client has had no cases with Rieck for more than 3 months, Rieck has the right — but not the obligation — to close the account and delete the Client’s data. The Client is itself responsible for securing a copy.
Rieck may change and improve the Portal and its services on an ongoing basis. This may happen with or without notice.
§ 16
Confidentiality and data security
Rieck is a data processor for the Client when the Client uses the Portal: we make the software available for the Client’s own receivables management and store the Client’s data. The Client therefore enters into a data processing agreement with Rieck, cf. Article 28(3) of the GDPR.
Rieck is, by contrast, an independent data controller when the Client uses the debt collection services. As an authorised debt collection agency, we take our own decisions on the use of personal data. The processing takes place under the legitimate interests balancing rule in Article 6(1)(f) of the GDPR — the legitimate interest being the recovery of amounts owed. No data processing agreement is required for the debt collection services, but the Client must secure its own legal basis for disclosing personal data to Rieck.
Where the Client sees information from Rieck’s copy of the public property and business registers, the disclosure terms for register data apply. They are an addendum to these terms, they have their own page, and they are accepted when the Client first gains access to the information. Here the parties are each independent data controllers, and there is therefore no processing on the Client’s behalf.
The processing of information about the Client itself is described in the privacy policy, the processing of information about debtors in the privacy policy for debt collection, and the processing of register information about people who are neither customers nor debtors in the privacy policy for register data. All three have their own page.
Rieck treats all information about the Client and the Debtor as confidential.
§ 17
Intellectual property rights
The Portal and the information it generates — apart from the Client’s own application data — are protected by copyright and other intellectual property rights and belong to Rieck. The rights are under no circumstances transferred to the Client.
The Client must inform Rieck of any possible infringement of Rieck’s rights, including unauthorised use of the Portal.
For material the Client uploads to the Portal, the Client grants Rieck and Rieck’s suppliers a worldwide licence to the extent necessary to operate the Portal and perform the agreement. The Client warrants that the material does not infringe the rights of third parties.
§ 18
Assignment of rights
Rieck may assign its rights and obligations towards the Client to a group company or to a third party.
Where the Client transfers its subscription to, for example, an accountant, control of the account passes to the new administrator.
§ 19
Use of AI
The Client accepts that Rieck makes reasonable use of artificial intelligence in its services and in support — within the following framework:
- Limited use of data: AI features use only the data the purpose requires, and all processing takes place in accordance with the applicable data protection rules.
- Ownership: The Client retains ownership of its data, and the output may be used freely by the Client. The Client’s data is not used to train AI models.
- Protection: AI is used to monitor communication for phishing, spam and unwanted content.
- Automation: AI is used to automate parts of support and case handling, so that cases are handled faster.
Where AI is used
AI is currently used as an aid in case handling — to prepare, summarise and prioritise the material in a case — and in support, to answer and route enquiries. AI is not used to score, rank or risk-flag people, and not to take decisions with legal effect. If we extend that use materially, it is notified under § 15.
Roles under the AI Act
Rieck is the provider of the AI features included in the services, and the Client is the deployer when it uses them. If the Client uses a feature for a purpose other than the one it is intended for, or modifies it, the Client may itself become a provider within the meaning of the regulation and then bears the obligations that follow.
The Client must not use the features for the forms of AI use the regulation prohibits, and must not remove, alter or circumvent the marking that shows content to have been generated or manipulated by AI.
Output
AI output may be inaccurate or incomplete and does not constitute legal advice. The Client must have a person check the output before it is relied on for a decision with legal effect or material significance for an individual — including where the output looks finished. Rieck cannot assume the Client’s own professional liability.
Data, suppliers and changes
The Client’s data is not used to train AI models. The model suppliers that process information on Rieck’s behalf appear on the list of sub-processors, and new suppliers are notified under § 6 of the data processing agreement.
Rieck makes available the information about the AI features that the Client needs for its own compliance with the AI Act, and the parties assist each other in dealings with the authorities. If a feature is later classified as high-risk, or if new legislation imposes requirements the feature does not meet, Rieck may change or withdraw it on notice under § 15.
A case is never decided by a machine alone: decisions to escalate, settle or close a case are taken by a person. The same is stated in the privacy policy for debt collection — it is a promise to both parties.
§ 20
Usage data and product improvement
As an independent data controller, Rieck may collect and use usage data from the Client’s use of the Portal. Usage data is technical and operational metadata — for example login events, feature usage, performance and error metrics, the number of invoices sent, and information about version and device.
Usage data is used solely to safeguard operation, stability and security, for aggregated statistics and reporting, and to develop and improve Rieck’s products.
Usage data is processed in accordance with the principle of data minimisation and, as far as possible, in aggregated or anonymised form. Rieck does not sell the Client’s data.
§ 21
Data portability
The Client has the right to have its data released in order to change supplier or to cease using the service. Data is delivered in a structured, commonly used and machine-readable format; documents are delivered in their original format (typically PDF).
Requests are made via support, and the export is delivered without undue delay. Standard exports are free of charge. Extraordinary exports may be invoiced at direct cost, subject to prior approval.
Internal security logs, source code, system architecture and the trade secrets of third parties are excluded. Release takes place in accordance with the data protection rules, cf. § 16.
§ 22
Complaints and disputes
If you are dissatisfied, contact your case handler or write to us — we answer every enquiry. Complaints about proper debt collection practice may be brought before Rigspolitiet (the Danish National Police), which supervises authorised debt collection agencies.
These terms are governed by Danish law. Disputes that cannot be settled amicably are decided by the district court (byretten) in the judicial district in which Rieck has its venue.
§ 23
Validity
These terms are effective from 16 August 2026 and supersede all previous terms.
