Payout
When the money is with you, what is deducted along the way, and how the account is changed.
3 topicsWhen do we get the money?
The day after the payment has been received and identified. It is reconciled and booked automatically, and the payout is on its way — you do not have to ask for it. If a payment cannot be attributed to a case, the payout waits until we know which case it belongs to.
What is deducted when the debtor pays?
A success fee on the principal. The rate follows the package you are on, and all the rates are set out in one place, on the pricing page. Interest, reminder fees and collection fees accrue to Rieck and are charged to the debtor in accordance with the applicable rules.
Change the account the money is paid into
The account is changed in the portal and applies from the next payout. For security, the change is confirmed by email to the address held on the account.
Did you not find the answer? Then we handle it.
Support cases are raised inside the portal, under Support. The case then hangs on your account — we can see the invoice, the integration or the collection case you are writing about, and you can follow the reply in the same place.
If you cannot log in, the telephone is the way in — it is open during opening hours.