Invoices & payment
How an invoice is sent, how the customer can pay, and how the payment lands in your accounts.
4 topicsCreate and send an invoice
The invoice can be sent by email, SMS, e-Boks or EAN. A physical letter can be added and is charged per letter — the amount is on the pricing page. The payment link is in the invoice, whichever way it goes out.
Our invoices are in our accounting system — do we have to key them in again?
No. Once the integration is connected, invoices are retrieved automatically, and overdue invoices are pulled in of their own accord. You only create anything manually if you want to.
How can the customer pay?
By card, MobilePay, Apple Pay, Google Pay, Anyday or via the payment link — no login, no sign-up. Business customers can also pay via Leverandørservice (direct debit for businesses). Betalingsservice (direct debit) and FI code (Danish payment slip) on every plan, and your own FI code from Pro. Card payments carry one fee per completed payment, the same on every plan.
A payment has not been booked
Incoming payments are registered daily and booked in your accounting system. If one is missing, the integration has usually dropped out — typically because access in the accounting system has expired.
Did you not find the answer? Then we handle it.
Support cases are raised inside the portal, under Support. The case then hangs on your account — we can see the invoice, the integration or the collection case you are writing about, and you can follow the reply in the same place.
If you cannot log in, the telephone is the way in — it is open during opening hours.