SMS
Rieck sends the reminder as a text message with a link to the payment page — where an email gets missed. The customer taps the link, sees the case and can pay straight away.
At a glance
- Sender
- Rieck
- Content
- Link to the payment page
- The amount
- Kept out of the message
- Used for
- Reminders and notices
- Formal letters
- Always in writing too
- At night
- No SMS
- Receipt
- Delivery status returned
- Billing
- Per message
How it works
How the SMS is used
The text message is a shortcut, not the letter itself. The soft steps can go by SMS first and email after, while a formal letter always goes by a written channel, with the SMS as a notice that it is on its way. The link is protected by the case code, the amount stays out of the message, and no SMS is sent at night.
- The reminder goes out as an SMSOn the due date
- The same message follows by emailUnopened
- The SMS says the letter is on its wayWith a formal letter
- The payment page opens on the caseWhen the customer taps
- Delivery status is recordedDelivered
In the message
- Sender: Rieck
- Which letter it concerns
- Link to the case and the payment
Kept out
- The amount
- Details of the claim
- Messages at night