Credit monitoring (kreditovervågning)
Also known as credit monitoring, customer monitoring, credit alerts, credit watch, kreditmonitorering, overvågning af kunder, kreditvarsel, kreditadvarsel
Credit monitoring is the ongoing monitoring of your customers' financial position — so that you spot the problems before they turn into losses.
Key facts
- Warns you about
- Payment defaults, compulsory dissolution, change of ownership
In practice
A credit assessment is a snapshot. Monitoring is the film.
The signals that matter rarely come from the customer. A new payment default record, a case of compulsory dissolution, a sudden change of ownership, annual accounts that are never filed. Those who see them first still have time to tighten the credit, demand security or stop the deliveries — while there is still something left to save.
Where it commonly goes wrong
- Only the new customers are monitored. The large losses come from the old ones that nobody looks at any more.
- The signals arrive and nobody acts on them. An alert with no agreed consequence is an email that gets read and closed.
- You monitor the customer and not the group. The trouble often starts in the parent company.