Help centre Reminders

Set up the reminder flow

You decide when reminders go out, and by which route — email, SMS, letter or EAN. After that the flow runs by itself from the day the invoice falls due.

How to do it

  1. The portal → Settings → Reminder flow.
  2. Choose the number of days to the first reminder, and what should happen next.
  3. Choose whether unpaid cases should proceed to collection automatically.

Not the answer you needed?

Support cases are raised inside the portal under Support — the case then hangs on your account, and we can see what you are writing about. Reply within 2 hours on working days.