Send a reminder as a physical letter

We print and post the letter, and it is charged per letter. It can be added part-way through a flow — even if everything else has gone by email.

How to do it

  1. Open the case → Choose the next letter → Send as a letter.

Not the answer you needed?

Support cases are raised inside the portal under Support — the case then hangs on your account, and we can see what you are writing about. Reply within 2 hours on working days.

If you cannot log in, the telephone is the way in.

  • 30 days free
  • No payment card
  • One day's notice