Collection cases
From unpaid invoice to the bailiff court — what it costs, what you can follow, and what happens to the debtor.
8 topicsSend an unpaid invoice to debt collection
You may send an unlimited number of cases, whichever plan you are on. The case is opened and credit-assessed within 24 hours.
Follow a case
Every case sits in the portal in real time: where it stands, what has been sent, what the debtor has replied, and what happens next. You should not have to ring for a status.
The debtor wants to pay in instalments
The debtor can agree an instalment plan directly in their own portal, around the clock, without speaking to anyone. You see the agreement and every single payment on the case.
Withdraw a case
A collection case can be withdrawn until the debtor pays or enters into an instalment plan. If the case has been resolved, the success fee is charged. If it has reached the courts, costs incurred and the court fee are added on top. The terms are on the pricing page.
Take the case to the bailiff’s court
Legal collection is an add-on you say yes to case by case. On top come a start-up fee to us and a court fee to the bailiff’s court — the amounts are on the pricing page. The legal part is run by lawyers from Rieck Advokater, and the whole history is already on the file when they take over. Claims above DKK 100,000 go on as an ordinary court case.
The debtor cannot pay
Then we do not close the case. It is placed under monitoring, and recovery resumes the moment the ability to pay returns. You do nothing in the meantime.
Is the debtor registered with RKI (the Danish credit register)?
Yes — in accordance with the applicable rules and as part of the collection process. You do not have to do anything yourselves, and we do not register anyone who has raised an objection.
The debtor is based abroad
Claims outside Denmark are recovered through a network of local partners. Open the case as an ordinary collection case — we take care of the rest.
Did you not find the answer? Then we handle it.
Support cases are raised inside the portal, under Support. The case then hangs on your account — we can see the invoice, the integration or the collection case you are writing about, and you can follow the reply in the same place.
If you cannot log in, the telephone is the way in — it is open during opening hours.