Help centre Invoices & payment
A payment has not been booked
Incoming payments are registered daily and booked in your accounting system. If one is missing, the integration has usually dropped out — typically because access in the accounting system has expired.
How to do it
- The portal → Settings → Integrations. Does the system show as connected?
- If access has expired, authorise it again — data is retrieved retrospectively, nothing is lost.
- If it still does not add up, raise a support case quoting the invoice number.
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Not the answer you needed?
Support cases are raised inside the portal under Support — the case then hangs on your account, and we can see what you are writing about. Reply within 2 hours on working days.