JanFebMarApr3 AprMay
Subscriptions & memberships
A declined charge is a cancellation nobody wrote
A subscription that works needs no attention. It is the charges that fail which cost revenue, and Rieck retries those before the member notices.
- 30 days free
- No card required
- 1 day’s notice
The cadence continues straight across a declined charge
The rhythm has to retry, before the member notices
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The member enters the card once.
Cards and mandates sit tokenised with the payment provider. You never hold card numbers, and the member does not have to approve the same charge every month.
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The rhythm retries on its own.
The attempt is retried on a set rhythm, and the member gets a message with a link they can fix it from. Most failures are an expired card, not a decision.
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The member sorts it out in the portal.
Card changes, pauses and cancellations happen on your own domain. That is what moves the enquiries away from the phone.
The charges
Most declined charges can be retried
The card expires, the account is empty, the bank says no. The rhythm has to retry on its own, before the member notices that nothing was charged.
The four places a membership turns
Where a membership loses money
- Sign-up
The payment method is stored once
At sign-up the card or mandate is stored tokenised with the provider. You never see the card number, and there is nothing to hold on to when the member leaves again.
Stored payment method•••• •••• •••• 4417CardholderA. S. HOLMExpires09/27Next charge1 May · DKK 249.00Notified 3 days before- Card, MobilePay and direct debit
- Tokenised — you do not store card data
- If the card expires, the member is warned before the charge
- The rules
One cadence covers every active membership
Charge date, trial period, how many times a declined charge is retried, and when a membership is put on hold. The rules apply to every member, and they do not change because a colleague is busy.
Subscription rulesApplies to all active memberships - Charge dateSame day every monthThe 1st
- Retries on declineTwo days apart3 attempts
- Notice before chargeEmail to the member
- Hold on non-paymentAfter the last retry
- Charge date and interval per plan
- Number of retries on decline
- Automatic hold on non-payment
- The failed charge
The charges that hit the floor
Declined charges are gathered in one place with the reason for the decline — not as an error log, but as a work list that gets shorter. If the amount is not in after the last attempt, it continues in the ordinary cadence.
Declined charges · 1 April9 of 312 · 2.9% - Member #4418Card expired249.00Retrying
- Member #3092Insufficient funds449.00Retrying
- Member #2871Card blocked249.00Overdue
- Member #4102Fixed by the member249.00Paid
- The decline reason is on every line
- Retries run automatically
- Arrears continue as a claim, not as an error
- Self-service
The member updates the card in the portal
The link in the message leads to your own domain, where the member can change card, pay the arrears or put the membership on hold. It is the single thing that moves the most support off the phone.
Member #4418DKK 249.00The charge on 1 April was declined What would you like to do?- Change payment cardThe charge is retried immediatelyRecommended
- Pay this monthWith MobilePay or card249.00
- Put membership on holdUp to 3 months
You do not need to create an account.
- Your own domain and your own brand
- Card change, payment and hold
- No account to create first
Start where it hurts
Where most businesses begin
Each part can be taken on its own. Most subscription businesses start at the failed charges, because that is where revenue is quietly leaking, and add sign-up and the portal afterwards.
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Subscriptions
Recurring charges on the agreed date, with retries and notices built into the cadence. -
Payment methods
Card, MobilePay and direct debit stored tokenised — you never hold card data. -
Your own portal
The member changes card, pays the arrears or pauses on your own domain. -
Reminder service
If the arrears remain after the last retry, they continue in the ordinary cadence.
Customer cases
One case all the way — including when it goes to court.
With more than 500 locations, getting paid takes a process that runs the same way every time. When an invoice goes unpaid, it continues as the same case at Rieck — with the full history, and without anyone exporting a file.
Oscar Car Rental International car rental platform
Every case carries its own status in the portal, from the first reminder until it is closed — and it keeps the same case number all the way.
LokalBolig Estate agency chain